Hi, My users starting calling and emailing today, apparently the RT3 web site was down with a 500 error. I am currently running 3.6.6 on RHEL4.
The error in the apache log was; [Tue Jun 17 14:15:48 2008] [error] [client 10.127.5.6] (2)No such file or directory: FastCGI: failed to connect to server "/opt/rt3/bin/mason_handler.fcgi": connect() failed, referer: http://dcmon01.osti.local/rt/ the file "/opt/rt3/bin/mason_handler.fcgi" exists with executable permissions, and read permissions for the apache user. Restarting apache was a work-around to the problem and the site is back up and running now. However I am interested to know what the root cause was and other than monitoring for it, is there any way to prevent it causing downtime again? Many Thanks, Tom H ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
