My RT is installed and works except that when someone replies to a ticket or updates the status and it is to supposed to email the requester as well as other people in the group watching the queue. However, it is not sending any of those emails. It also does not send to anyone I manually put in the CC/BCC fields. But, it will send emails to me indicating someone has submitted a new ticket. It doesn't come back with any errors messages... here is the actually email it says it sends out.... I am using RT 3.6 on Ubuntu, MySQL, and fetchmail .. thanks for any help!
Subject: [Chemical Engineering Customer Helpdesk #9] WORK From: "Ryan Walsh via RT" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] In-Reply-To: <[EMAIL PROTECTED]> References: <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: Chemical Engineering Customer Helpdesk RT-Ticket: Chemical Engineering Customer Helpdesk #9 Managed-by: RT 3.6.5 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] Bcc: [EMAIL PROTECTED], [EMAIL PROTECTED] MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit X-RT-Original-Encoding: utf-8 Date: Thu, 19 Jun 2008 11:21:56 -0400 X-RT-Original-Encoding: utf-8 <URL: http://XXXXXXXXXX/rt/Ticket/Display.html?id=9 > WORK -- Ryan Walsh _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
