There are two scrips I know about on the wiki which can help start with your automation: http://wiki.bestpractical.com/view/OpenDependantsOnResolve http://wiki.bestpractical.com/view/OpenTicketOnAllMemberResolve
Actually there are more variants described. You can choose to open ticket or add comment, the latter is more interesting usually. Use comments and you know what happens actually. When ticket is just opened you don't know why may be it was just a reply from the requestors that auto-opened tickets. Also, this two scrips have different strategies. One fires action when any ticket is inactive, another checks all tickets. On Mon, Jun 23, 2008 at 2:11 PM, Roger Gammans <[EMAIL PROTECTED]> wrote: > Hi > > I want to make it easy to pick out the tickets which are in > workable on more easily as many of our tickets are stalled > waiting other tickets, among other things (such as more > correspondence, or an customer appointment). > > In some cases this is captured by making a ticket is dependent > on a different ticket. Has any written any scrips which > auto-stall tickets which have resovled dependencies and > the unstall when all the deps are resovled. > > Or does someone have a better way of achiveing this? > > TTFN > -- > Roger. Home| http://www.sandman.uklinux.net/ > Master of Peng Shui. (Ancient oriental art of Penguin Arranging) > Work|Independent Sys Consultant | http://www.computer-surgery.co.uk/ > New key Fpr: 72AF 0ACC 9A53 E59F B1B6 DC14 1983 A13E 5C3D 3CEB > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.1 (GNU/Linux) > > iD8DBQFIX3blGYOhPlw9POsRAm33AKCSoLmZBoda3r2vOoijdrXaKXXCwwCfcPx3 > aIqipSWq7tAk6KlCYNCKZS4= > =qfea > -----END PGP SIGNATURE----- > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
