On Mon, Jun 23, 2008 at 4:43 PM, Tom Lanyon <[EMAIL PROTECTED]> wrote: > On 23/06/2008, at 7:41 PM, Roger Gammans wrote:
[snip] > > ps. The only thing we haven't solved so far is that our rt-crontool > search excludes tickets with dependencies, because we don't want to re- > open or follow up on tickets that are still waiting on other tickets. > This works well, except that TicketSQL doesn't seem to be able to > distinguish between resolved and unresolved dependencies, so stalled > tickets with resolved dependencies get missed and unactioned! I figure > I'll have to write a custom RT::Search module to fix this. that's right, either new search or new additions to TicketSQL. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
