CCs and BCCs on ticket creation/update in the UI are "Other Recipients" in scrips. The scrips may not exist or be enabled out of the box, but the functionality is there. If you mean CCs on Email creation, check the RT_Config.pm for this line and copy it to RT_SiteConfig.pm annd modify value as appropriate. # If $ParseNewMessageForTicketCcs is true, RT will attempt to divine Set($ParseNewMessageForTicketCcs , undef);
Kimberly McKinnis wrote: > I checked that already. But I did find the cause. If you use the web UI > to open a ticket, I don't think RT emails cc'd people out of the box to > notify them about a new ticket. I had created a custom template to do > this, and it had gotten disabled. Thanks :) > > -----Original Message----- > From: Micah Gersten [mailto:[EMAIL PROTECTED] > Sent: Thursday, June 26, 2008 5:59 PM > To: Kimberly McKinnis > Cc: [email protected] > Subject: Re: [rt-users] new tickets don't email cc'ers > > Check to see the global permissions for CC users. > > Thank you, > Micah Gersten > onShore Networks > Internal Developer > http://www.onshore.com > > > > Kimberly McKinnis wrote: > >> I don't know who broke what, but my RT system is not even attempting >> to email cc'd folks on new tickets created through the web. On any >> queue, so it doesn't appear to be a permissions issue. No edits appear >> to have been made to SendEmail.pm. >> >> >> >> Does anyone know of anything else that could cause this? >> >> >> >> Thanks! >> >> >> >> ~~ >> >> Kimberly McKinnis >> >> System Operations Engineer >> >> Service Provider Division, TiVo Inc >> >> 408-519-9607 >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > > >> >> >> >> > ------------------------------------------------------------------------ > >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
