Hello list, I searched for this topic but didn't find anything, so I post this question again:
Is there predictable order of file(name)s when I add more than one file as an attachment to a ticket correspondance? It looks like that neither order of uploading nor renaming the files (01...02...03... 04...) will result in a desired order of appearance in ticket transaction. I would like to reply to a ticket "Dear User, please follow the steps 1....4 as shown in the screenshots" and have the screenshots shown in Ticket History in desired order. Creating a reply for each of the screenshots is possible but painful. Any suggestions for a workaround or where to look for that problem? Regards Olaf Hamann _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
