-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Are there any "canned" reports that exist for RT besides whats in the "tools" section? Im looking for some high quality reporting - our support Mgr asked me if this had a "mean time to resolution" report.. and a "mean time to resolution by priority"
I know that I can go into the database and run sql queries, i just wanted to know if there were some predefined queries, or reporting addons anywhere? Thanks - -- Eric Tamme -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFIbPVi7CXjaJSx184RAptIAJ9iScvOUasuQiz6rE8QwigeJVEp1QCgutqV j43HgV9/jtCpUD8vwU2iRBQ= =OP4N -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
