Eric,
We just use the RT Search tool and create our own adhoc reports by
dropping the results to an excel spread and then play with that. Nothing
on a scheduled basis. I think RT 4.0 is supposed to have a complete
reporting module, but that is a way off. Sorry I can be of more help.
Kenn
LBNL
On 7/3/2008 8:50 AM, Eric Tamme wrote:
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> Are there any "canned" reports that exist for RT besides whats in the
> "tools" section? Im looking for some high quality reporting - our
> support Mgr asked me if this had a "mean time to resolution" report..
> and a "mean time to resolution by priority"
>
> I know that I can go into the database and run sql queries, i just
> wanted to know if there were some predefined queries, or reporting
> addons anywhere?
>
> Thanks
> - --
> Eric Tamme
>
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