On Fri, Jul 04, 2008 at 02:44:12AM +0800, Marvin Santos wrote: > How can I create a custom ticket responder message if RT receives an email > with specific subject?
You have to write your own condition scrip and template. You can maybe find help in examples of custom scrips/templates here http://wiki.bestpractical.com/view/Contributions. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
