On Jun 6, 2008, at 5:53 PM, Leal, Mario A. wrote:
Hello,
So, my boss stepped in and loves the test implementation of RT.
Looks like he’d want to use it. However, he doesn’t like the lite
reporting features.
I was perusing the list for reporting packages and it seems
statistics3 is no longer in “full” development.
What is everyone doing for reporting? You know how bosses are. He
wants to be able to report on everything under the sun.
We (BPS) created an RTx::ActivityReports and 3.8 adds automated
dashboarding. Of course, at the end of the day, RT uses an SQL
database and you can point a tool like Business Objects or Crystal at
it.
Best,
Jesse
Thanks in Advance,
Mario A. Leal, Jr.
Senior Systems Analyst
Huston-Tillotson University
900 Chicon Street
Austin, TX 78702-2795
512.505.3009 (o)
512.505.3190 (f)
[EMAIL PROTECTED]
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