You need to create a blank template called "Autoreply" in each queue that you want to turn off autoreplies.
On Mon, Jul 7, 2008 at 8:27 AM, Howard Jones <[EMAIL PROTECTED]> wrote: > I have a need to stop autoreplies for a couple of queues in our RT system. > > I've found a couple of posts suggesting that creating a queue-specific > 'Correspondence' template that's blank will disable autoreplies, but all > I get is the normal global autoreply. Looking at RT::Action::Autoreply, > I don't see anything that looks at the content of the template either, > but I'm not too familiar with RT's guts. > > Is there some other part of this trick that I'm missing? (this is RT > 3.6.4 on CentOS 4 with MySQL 4.1) > > Thanks for any pointers, > > Howie > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
