Hi Howie, To disable autoreplies, create a blank template in the desired queue(s) and name it Autoreply.
Regards, Gene At 05:27 AM 7/7/2008, Howard Jones wrote: >I have a need to stop autoreplies for a couple of queues in our RT system. > >I've found a couple of posts suggesting that creating a queue-specific >'Correspondence' template that's blank will disable autoreplies, but all >I get is the normal global autoreply. Looking at RT::Action::Autoreply, >I don't see anything that looks at the content of the template either, >but I'm not too familiar with RT's guts. > >Is there some other part of this trick that I'm missing? (this is RT >3.6.4 on CentOS 4 with MySQL 4.1) > >Thanks for any pointers, > >Howie -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
