Well, that's not what I'm looking for.. :) I know I can do that, what I would like to do is to expose *some* fields in the "Correspond/Reply" screen so that I don't have to click around as much.
Right now I need to do this: 1. Click reply 2. fill in a reply 3. click update 4. click "Dates" 5. enter a date 6. click update I would like to do this: 1. click reply 2. fill in a reply and a due date 3. click update :) A. On Mon, Jul 07, 2008 at 11:20:13AM -0700, Kenneth Crocker wrote: > a. > > When you are in the ticket, click "Dates" and put in the appropriate > date, then click "save changes". > > > Kenn > LBNL > > On 7/7/2008 10:23 AM, The Anarcat wrote: >> Hello! >> >> How would I go around making RT allow me to change the due dates and >> other fields when I update a ticket? >> >> a. >> >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > --
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
