(thanks for the pointers yesterday, by the way, all working now!) Hi again,
As part of taming our RT system, I'm planning on renaming the General queue as Inbox, and removing the rights for support staff to reply directly from the General queue without filing the ticket in the appropriate queue first, coupled with a TakeOnCorrespond scrip. I've just removed the ReplyToTicket right from all users for the General queue, and the Rights Matrix extension (thanks again Todd) shows that I have no ReplyToTicket right, but I still get the Reply option in the menu, and it still works. What is going on? Where to start fault-finding? This is RT 3.6.4 Best Regards Howie _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
