IIRC, ModifyTicket allows reply. I may be mistaken though.
Howard Jones wrote: > (thanks for the pointers yesterday, by the way, all working now!) > > Hi again, > > As part of taming our RT system, I'm planning on renaming the General > queue as Inbox, and removing the rights for support staff to reply > directly from the General queue without filing the ticket in the > appropriate queue first, coupled with a TakeOnCorrespond scrip. I've > just removed the ReplyToTicket right from all users for the General > queue, and the Rights Matrix extension (thanks again Todd) shows that I > have no ReplyToTicket right, but I still get the Reply option in the > menu, and it still works. > > What is going on? Where to start fault-finding? > > This is RT 3.6.4 > > Best Regards > > Howie > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
