Hi, We are having an issue when using HTML-enabled tickets. In particular,if a ticket is e-mailed containing HTML, the global QCTTransaction template (which adds the footer information about the ticket with a linkto the ticket) is not applied.
If we disable HTML for the queue, it works just fine. If we send an e-mail in plain text with HTML-enabled on the queue, it works just fine. But, if we send an HTML e-mail with HTML-enabled on the queue, then the QCTTransaction footer is not added to (or maybe not visible in) the outgoing e-mail (this is anytime, both on create and on later transactions). Is this something that can be fixed? Thanks for the help! Thanks Ashish _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
