Greetings, After reading the permissions wiki I still can't figure out how to achieve what my MD wants. Please excuse me if this is described there. I am still fairly new at RT and the permissions system.
We have a queue called Support where all our product support requests from clients go into. We also have a custom field called "Client" that contains the name of the customer the ticket was raised for. Our customers can log into RT and see all the tickets they originated, but some managers would like to see all the tickets generated for their company. How can we set up the permissions to achieve this? Clients are not allowed to see other client's tickets, and we would prefer not to create a queue for each customer, as this sometimes vary. Any tips would be appreciated. We are running RT 3.6.6. Thanks :) Braam van Heerden Conversant Systems (Pty) Ltd Tel: +27 11 782 2930 Cell: +27 82 336 4643 Skype: braamvh _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
