This problem was mentioned back in May under the thread of LDAP integration
Mike Peachy stated it had to do with a new //Principle ID// not getting assigned Initially we didn't have this problem with a clean install of RT 3.6.5 [Wed Jun 25 22:35:44 2008] [info]: RT::User::CanonicalizeUserInfo returning Address1: 13571 Commerce Parkway, Suite 250, City: Richmond, Country: Canada, Disabled: 0, EmailAddress: [EMAIL PROTECTED], ExternalAuthId: mvanderv, Gecos: mvanderv, Name: mvanderv, Organization: , Privileged: 0, RealName: Mike Van der Velden, State: BC, WorkPhone: , Zip: V6V 2R2 (/usr/local/lib/rt3/lib/RT/User_Vendor.pm:444) [Wed Jun 25 22:35:44 2008] [debug]: About to think about scrips for transaction #46 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:167) [Wed Jun 25 22:35:44 2008] [debug]: About to think about scrips for transaction #47 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:167) [Wed Jun 25 22:35:44 2008] [info]: Autocreated authenticated user mvanderv ( 44 ) (/usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:50) But as soon as we migrated our database over from RT 3.4.5 the problem started [Fri Jul 11 17:11:35 2008] [info]: RT::User::CanonicalizeUserInfo returning Address1: 13571 Commerce Parkway, Suite 100, City: Richmond, Country: Canada, Disabled: 0, EmailAddress: [EMAIL PROTECTED], ExternalAuthId: gkiessling, Gecos: gkiessling, Name: gkiessling, Organization: Persia, Privileged: 0, RealName: Glen Kiessling, State: BC, WorkPhone: 604-248-4393, Zip: V6V2R2 (/usr/local/lib/rt3/lib/RT/User_Vendor.pm:444) [Fri Jul 11 17:11:35 2008] [info]: Autocreated authenticated user gkiessling ( ) (/usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:50) Hopefully this sheds some more light on the problem Lloyd / / _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
