It turned out the reason the accounts weren't getting created after we migrated our old database over was due to there being autocreated accounts using the user's email address in the database. Once we removed these accounts the user was able to log in via LDAP and have their account automatically created.
Lloyd Lloyd Hughes wrote: > This problem was mentioned back in May under the thread of LDAP integration > > Mike Peachy stated it had to do with a new //Principle ID// not getting > assigned > > Initially we didn't have this problem with a clean install of RT 3.6.5 > > [Wed Jun 25 22:35:44 2008] [info]: RT::User::CanonicalizeUserInfo > returning Address1: 13571 Commerce Parkway, Suite 250, City: Richmond, > Country: Canada, Disabled: 0, EmailAddress: > [EMAIL PROTECTED], ExternalAuthId: mvanderv, Gecos: > mvanderv, Name: mvanderv, Organization: , Privileged: 0, RealName: Mike > Van der Velden, State: BC, WorkPhone: , Zip: V6V 2R2 > (/usr/local/lib/rt3/lib/RT/User_Vendor.pm:444) > [Wed Jun 25 22:35:44 2008] [debug]: About to think about scrips for > transaction #46 > (/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:167) > [Wed Jun 25 22:35:44 2008] [debug]: About to think about scrips for > transaction #47 > (/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:167) > [Wed Jun 25 22:35:44 2008] [info]: Autocreated authenticated user > mvanderv ( 44 ) > (/usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:50) > > But as soon as we migrated our database over from RT 3.4.5 the problem > started > > [Fri Jul 11 17:11:35 2008] [info]: RT::User::CanonicalizeUserInfo > returning Address1: 13571 Commerce Parkway, Suite 100, City: Richmond, > Country: Canada, Disabled: 0, EmailAddress: > [EMAIL PROTECTED], ExternalAuthId: gkiessling, Gecos: > gkiessling, Name: gkiessling, Organization: Persia, Privileged: 0, > RealName: Glen Kiessling, State: BC, WorkPhone: 604-248-4393, Zip: > V6V2R2 (/usr/local/lib/rt3/lib/RT/User_Vendor.pm:444) > [Fri Jul 11 17:11:35 2008] [info]: Autocreated authenticated user > gkiessling ( ) > (/usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:50) > > Hopefully this sheds some more light on the problem > > Lloyd > > > > > > > > > > / > / > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
