hi all, first of all many thanks for all your help the last days! everything is up and running with 3.8.0 now :)
I have one last question: is it possible to create templates that can be used as direct reply to tickets? so if I reply to a ticket that I can choose a before created template as an answer? hope you know what I mean... thanks for help again! raphael _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
