Hi Raphael. I have installed the knowledge base RTFM. Every article that is created within RTFM can also be used as default answer to mails.
Best Chris Raphael wrote: > hi all, > > first of all many thanks for all your help the last days! everything is > up and running with 3.8.0 now :) > > I have one last question: > > is it possible to create templates that can be used as direct reply to > tickets? so if I reply to a ticket that I can choose a before created > template as an answer? > > hope you know what I mean... > > thanks for help again! > > raphael > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
