On Thu, Jul 17, 2008 at 01:52:58PM -0700, Greg Evans wrote: > I have a form that people fill out and it submits the following to my RT > server > > On 2008-07-17 an <modem_Type> was installed for Acct: "<acct number>" by > <technician> > Technician: <techname> > Customer Name: TestingGuyAgain, ThatDarn > Telephone: > Customer Number: 1111111 1111111 > Email Address: [EMAIL PROTECTED] > Install Type: ModemSwap > Service Order/Trouble Ticket: > Installed Modem: <modem_Type> > Modem MAC: <MAC address> > Modem Service Level: <service level> > Learned Address: 10.11.61.1 > Power Levels: > Downstream Power: -6.-6dBmV - Upstream Power: 49.0dBmV > Router: <yes/no/yes-theirs/yes-ours> > > > When the ticket gets to RT, it sets the requestor to the customers email > address as it should. What I am interested in doing now is setting some of > the user (custom) fields based on the information provided. I have a User > Custom Field called (Appropriately enough) "MAC Address" and as it stands > now, I need to go through the ticket and input that manually. Is there a way > to automate this via scrips or via ??? >
Sure, you have to write a scrip based on those you can found on http://wiki.bestpractical.com/view/Contributions. look at http://wiki.bestpractical.com/view/AutomaticCustomFieldValue and http://wiki.bestpractical.com/view/ExtractCustomFieldValues for example. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
