I have a form that people fill out and it submits the following to my RT server
On 2008-07-17 an <modem_Type> was installed for Acct: "<acct number>" by <technician> Technician: <techname> Customer Name: TestingGuyAgain, ThatDarn Telephone: Customer Number: 1111111 1111111 Email Address: [EMAIL PROTECTED] Install Type: ModemSwap Service Order/Trouble Ticket: Installed Modem: <modem_Type> Modem MAC: <MAC address> Modem Service Level: <service level> Learned Address: 10.11.61.1 Power Levels: Downstream Power: -6.-6dBmV - Upstream Power: 49.0dBmV Router: <yes/no/yes-theirs/yes-ours> When the ticket gets to RT, it sets the requestor to the customers email address as it should. What I am interested in doing now is setting some of the user (custom) fields based on the information provided. I have a User Custom Field called (Appropriately enough) "MAC Address" and as it stands now, I need to go through the ticket and input that manually. Is there a way to automate this via scrips or via ??? Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
