Hi, How do I stop RT replying to unknown users with the 'ticket creation failed' message? I still want the 'could not load valid user' message to go to $OwnerEmail if possible. I just want email ticket creation requests from unknown users to fail silently (for them).
I've tried creating a blank global AutoRejectRequest template, to no avail. Actually, putting anything in AutoRejectRequest has no effect on the content of the rejection message... I'm using RT 3.6.3 with Postgres 8.1 on RHEL 5. Thanks, Charles Duffy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
