On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote: > > Can anyone help please ? Just tell me if it is possible or not :) > Thanks > > > F350 wrote: > > > > Greetings all, > > > > I was wondering if there is a way to oblige users to fill in custom > > fields before resolving tickets. > > Can we do that in RT 3.8.0 ? I created a custom field of type "Select one > > value" and I would like the support team to select a value before closing > > each ticket. That would help for the end of the semester statistics. > >
You can make it "mandatory" in the CF configuration, then you can add the Callback http://wiki.bestpractical.com/view/EditCustomFieldsOnUpdate to let you're users edit CFs when clocking on resolve. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
