On Fri, Jul 25, 2008 at 01:07:49AM -0700, F350 wrote: > > Can anyone help please ? Just tell me if it is possible or not :) > Thanks
Yes. This is what the "Validation" field does for Custom Fields. Go to your custom field's edit page and select: (?#Mandatory). If you're adventurous, this can be an arbitrary Perl regular expression. > > > F350 wrote: > > > > Greetings all, > > > > I was wondering if there is a way to oblige users to fill in custom > > fields before resolving tickets. > > Can we do that in RT 3.8.0 ? I created a custom field of type "Select one > > value" and I would like the support team to select a value before closing > > each ticket. That would help for the end of the semester statistics. > > > > Thanks > > > > -- > View this message in context: > http://www.nabble.com/Mandatory-Custom-Fields-in-3.8-tp18565630p18647127.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
