Try RT::Extension::MergeUsers (unless that has been merged into 3.8?) from CPAN.
John Arends wrote: > The fact that you have two accounts is the problem. An account can have > a username and an email address so they can log in as 'bob' but have an > email address of [EMAIL PROTECTED] > > I'm not sure how you'd fix this problem other than consolidating down to > one account per person. There isn't a way that I'm aware of to say > "these 2 users are really the same person." > > Jorge Aldana wrote: > >> Well users login with username and the ticket is sent in via e-mail as >> [EMAIL PROTECTED] so yes there's two accounts. >> >> Does RT allow for users to login via [EMAIL PROTECTED] Or is there a scrip to >> alter the tickets to set it to username instead of [EMAIL PROTECTED] as >> requester when tickets are created? Or force users to login as >> [EMAIL PROTECTED] >> >> I'm still fishing through the doc's and learning RT so don't quite know where >> the tweaking can take place for this. Any guide or pointing to guides if >> anyone >> can. >> >> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
