I am currently using RT 3.6.5 and ECFV 1.2.b3
I cannot get the extract to work if the MatchString is not in the first
attachment.
I have been using ECFV for a while on basic standard type email tickets, but
now I have the requirement
to extract the MatchString from an attachment.
It does not seem to matter if the ticket is created via GUI or email.
The simplest test being;
1. Create ticket using GUI with a description that has the MatchString ....
( this works CF get populated)
2. Create ticket using GUI without any description and attach text file that
contains MatchString .... ( this works Cf gets populated)
3. Create ticket using GUI with general desc and attach text file with
MatchString ..... ( this fails No CF populated )
Questions:
Does ExtractCustomFieldValues work with multi part messages if the
matchstring is in the second attachment?
Where did I go wrong ?
I have read the list , and ContentObj is what is being used.
Any hints or guidance would be much appreciated.
Thanks in advance.
Roy
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
