JS, I spoke too soon... The issue now is that I extract fine from the attachment, but now if the matchstring is in the first attachment it is not found... So I have put back the original file, and am back to not being able to extract from attachments .. So between the two files is the solution... I want to extract the MatchString if it is in either. Off to review the diffs and logic....but if anyone can help me out of the weeds
>>> Jean-Sebastien Morisset <[EMAIL PROTECTED]> 29/07/2008 1:30 pm >>> The problem is with the FindMatch function. It only checks the first attachment. I overhauled this perl module quite a bit. Here's my version attached. Diff this one to yours to see the differences. :-) js. On Tue, Jul 29, 2008 at 01:01:49PM -0400, Roy Sowa wrote: > I am currently using RT 3.6.5 and ECFV 1.2.b3 > > I cannot get the extract to work if the MatchString is not in the first > attachment. > I have been using ECFV for a while on basic standard type email tickets, but > now I have the requirement > to extract the MatchString from an attachment. > > It does not seem to matter if the ticket is created via GUI or email. > The simplest test being; > 1. Create ticket using GUI with a description that has the MatchString > .... ( this works CF get populated) > 2. Create ticket using GUI without any description and attach text file > that contains MatchString .... ( this works Cf gets populated) > 3. Create ticket using GUI with general desc and attach text file with > MatchString ..... ( this fails No CF populated ) > > Questions: > Does ExtractCustomFieldValues work with multi part messages if the > matchstring is in the second attachment? > > Where did I go wrong ? > > I have read the list , and ContentObj is what is being used. > Any hints or guidance would be much appreciated. > > Thanks in advance. > > Roy > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
