Hello, I have just migrated hardware for my RT system and I am not able to get into the advanced view for my account. Clicking advanced doesn't really do anything. Here is a summary of my migration (it might be a poor migration?)
1. Cold backup of the database, copied the Oracle dbfs over, control files, etc... DB starts up fine, everything is there, I can login via RT and see tickets, etc... 2. I tarred up my existing RT 363 directory (/usr/local/rt) and moved it over to new machine, untarred, and removed any existing session data. 3. Moved over the httpd.conf config (uses mod_perl) AFAIK, this should now enable me to startup the system as it was on the previous machine. Httpd starts, login page works, can login, but I am stuck in basic view. I know advanced view is only available to privileged users, but that should not have changed anywhere in the database. Is hostname in anyway linked to the user accounts? Any suggestions? I have in the meantime been able to get a fresh 3.8.0 to work fine with a copy of the same database and updated schema. I do however still need 3.6.3 before I move to 3.8.0. Cheers Paul "This email is confidential. Any unauthorized use or disclosure is strictly prohibited." _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
