Kenn, Yes, in the interface, they can see the ticket and they can also reply. However there is nothing else they can do. I forgot to specify that this user was automatically created and the "Let this user be granted rights" checkbox is not checked. I tried to add every possible right to the group requestor ( except those starting with admin ) and my user still cannot change the status of his own ticket. The only solution seems to check the "Let this user be granted rights" checkbox but I would like to avoid this.
Thanks On Thu, Jul 31, 2008 at 6:42 PM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > Sebastian, > > > To what extent can they NOT do it? You didn't mention "SeeQueue" or > "ShowTicket" privileges. Can they see the ticket so they can modify it? What > exactly is happening? > > > Kenn > LBNL > > On 7/31/2008 1:33 AM, Sebastien Termeau wrote: >> >> Hi RT-Users >> >> I have installed RT 3.6.7 for my company. >> Everything is working fine. >> I just would like to allow unprivileged requestors to change the >> status of their own ticket. >> In the global group right configuration tab, requestor are allowed to >> - ModifyTicket >> - ReplyToTicket >> - ShowTicket >> >> In the manual, it is said that ModifyTicket should allow the user to >> change the status of the ticket. >> Do you have an idea of why it is not working for me? >> >> Many thanks >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a >> copy at http://rtbook.bestpractical.com >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com