So actually, it was a database problem. I failed to clear my browser cache when testing. I finally solved the issue. If I didn't import the table "Attributes," the RT at a glance page would work. However even if I had imported and then dropped the attributes table, the RT at a glance page would still not work. I had to do a dump of all tables except the attributes table in order to make it work.
Is there an explanation of why? Thanks for all the help. Larry ________________________________________ From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Ruslan Zakirov [EMAIL PROTECTED] Sent: Thursday, August 07, 2008 3:04 PM To: Larry Han Cc: [email protected] Subject: Re: Re: [rt-users] RT at a Glance HASH ref error during upgrade from 3.4 to 3.8 Hm, interesting... Sounds like some problem with serialization. We use Storable module to serialize data, it worth try either upgrade or downgrade. Please don't forget to remember the current installed version, so we can bump dependencies if problem is in this module. Install new or older version. Drop database, init, test. On Fri, Aug 8, 2008 at 1:47 AM, Larry Han <[EMAIL PROTECTED]> wrote: > Actually, I don't think that it is a database problem. > When I do a mysqladmin drop rt3; > and then I do rt-setup-database --action init, the RT at a glance page still > shows the same error. > > So I think it may be a problem with my perl or the RT install. > Any suggestions? > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
