Hi all, yes, it's me again. How useful would others on the list find an option that would allow you to show the full ticket while replying to/commenting on it?
Basically, there are two possibilities: 1) Add the ticket below the normal text box, sprip & recipient options 2) Put the text box in-line as, for example, GMail does I find myself opening the ticket in another tab to cross-reference very often so I'd like such a thing, no idea how that could tie into the way others work, though. Richard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
