Curtis -
I don't think there's a config option for this; it's hardcoded into
the Quicksearch element. I needed to do something similar, but in my
case, it was *adding* some statuses to the quicksearch queue listing (we
use a couple of extra non-default states: pendres for 'pending
resolution', 'developmt' for escalations to Engineering, &etc.)
I ended up by copying share/html/Elements/Quicksearch to
local/html/Elements, and then editing the copy. (It's a really simple
change, as RT customizations go.)
# diff -NauBb share/html/Elements/Quicksearch local/html/Elements/Quicksearch
--- share/html/Elements/Quicksearch 2008-08-15 18:53:03.000000000 -0600
+++ local/html/Elements/Quicksearch 2008-08-13 12:41:54.000000000 -0600
@@ -53,6 +53,9 @@
queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists
$unwanted->{$_->Name} },
conditions => [ {cond => "Status = 'new'", name => loc ('new') },
{cond => "Status = 'open'", name => loc ('open') },
+ {cond => "Status = 'pending'", name => loc ('pending') },
+ {cond => "Status = 'developmt'", name => loc ('developmt')
},
+ {cond => "Status = 'pendres'", name => loc ('pendres') },
{cond => "Status = 'stalled'", name => loc ('stalled') }] &>
</&>
</div>
-
/Ole Craig
Security Engineer
Team lead, customer support
[EMAIL PROTECTED]
303-381-3802 main support line
303-381-3824 my voicemail
303-381-3880 fax
www.stillsecure.com
On Fri, 2008-08-15 at 12:23 -0400, Curtis Bruneau wrote:
> In the Quick Search queue listing on RT at a Glance is there a way to
> change the default status' that is searched? It individually shows
> new/open/stalled and the queue link itself has all three.. I would
> like
> to exclude stalled from the main link. I know I could achieve this
> editing files but just wondering if there was a configuration way.
> Our
> 3.4 excluded stalled ( i don't know if this is custom or not, I
> didn't
> originally set it up ).
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