Curtis Bruneau writes: > Ole Craig wrote: >> Curtis - >> I don't think there's a config option for this; it's hardcoded into >> the Quicksearch element. I needed to do something similar, but in my >> case, it was *adding* some statuses to the quicksearch queue listing (we >> use a couple of extra non-default states: pendres for 'pending >> resolution', 'developmt' for escalations to Engineering, &etc.) >> >> I ended up by copying share/html/Elements/Quicksearch to >> local/html/Elements, and then editing the copy. (It's a really simple >> change, as RT customizations go.) >> >> # diff -NauBb share/html/Elements/Quicksearch local/html/Elements/Quicksearch >> --- share/html/Elements/Quicksearch 2008-08-15 18:53:03.000000000 -0600 >> +++ local/html/Elements/Quicksearch 2008-08-13 12:41:54.000000000 -0600 >> @@ -53,6 +53,9 @@ >> queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists >> $unwanted->{$_->Name} }, >> conditions => [ {cond => "Status = 'new'", name => loc ('new') }, >> {cond => "Status = 'open'", name => loc ('open') }, >> + {cond => "Status = 'pending'", name => loc ('pending') }, >> + {cond => "Status = 'developmt'", name => loc >> ('developmt') }, >> + {cond => "Status = 'pendres'", name => loc ('pendres') }, >> {cond => "Status = 'stalled'", name => loc ('stalled') }] &> >> </&> >> </div> >> >> >> >> - >> /Ole Craig >> Security Engineer >> Team lead, customer support >> >> [EMAIL PROTECTED] >> 303-381-3802 main support line >> 303-381-3824 my voicemail >> 303-381-3880 fax >> >> www.stillsecure.com >> >> >> On Fri, 2008-08-15 at 12:23 -0400, Curtis Bruneau wrote: >> >>> In the Quick Search queue listing on RT at a Glance is there a way to >>> change the default status' that is searched? It individually shows >>> new/open/stalled and the queue link itself has all three.. I would >>> like >>> to exclude stalled from the main link. I know I could achieve this >>> editing files but just wondering if there was a configuration way. >>> Our >>> 3.4 excluded stalled ( i don't know if this is custom or not, I >>> didn't >>> originally set it up ). >>> > Thanks yeah, I figured as much .. I ended up making my own version in > local/html/Elements/QuickSummary .. that's the one I had in mind I was > able to remove the stalled from the Queue link. > > % my $all_q = $queue_cond . "(Status = 'open' OR Status = 'new')"; > > Curtis > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
Sorry I meant local/html/Elements/QueueSummary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com