This has been happening to me as well, but with the built-in authentication. I was able to work around it by setting Set($WebSessionClass, 'Apache::Session::File'); in RT_SiteConfig.pm, but I'd really like to know what's happening as well.
We've seen a similar issue with our current 3.6.3 install; we use CAS (Central Authentication Service; http://www.ja-sig.org/products/cas/) to handle campus-wide single sign-on and we'll often have RT kick us back out to the CAS login screen and CAS won't be able to re- authenticate us until several login attempts have passed. It's gotten so bad that we've cron'd a RT restart every couple of hours. I'm hoping that 3.8.1 would help, but after hearing your report... On 18-Aug-08, at 18:32 , David Hobley wrote: > All, > > I am just testing the new RT 3.8.1 prior to rolling it out to the > users here. I have configured ExternalAuth to use our LDAP server > (only) and now while I can successfully log in, everytime I click on > anything it takes me back to the login screen. > > I note on the Wiki that Mike talks about RT::Authen::CookieAuth with > regards keeping the session logged in, but I didn't think I should > need this? I thought the base RT maintained logged in status? > > Any pointers as to where I could look to work out what is happening? > > -- > Cheers, > David > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Graham Ballantyne [EMAIL PROTECTED] Institutional, Collaborative & Academic Technologies IT Services Simon Fraser University Burnaby, BC V5A 1S6 p: 778-782-2014 www.sfu.ca/icat _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
