Graham, Thanks for that - this workaround (which was not required for us in 3.6.6) has stopped the issue now, although I'll monitor it over the next couple of hours and let you know whether it is working in the longer term or not.
Cheers, David ----- Original Message ----- From: "Graham Ballantyne" <[EMAIL PROTECTED]> To: "David Hobley" <[EMAIL PROTECTED]> Cc: [email protected] Sent: Tuesday, 19 August, 2008 2:23:34 PM GMT +10:00 Brisbane Subject: Re: [rt-users] RT38 not maintaining authentication (with RT::Authen::ExternalAuth) This has been happening to me as well, but with the built-in authentication. I was able to work around it by setting Set($WebSessionClass, 'Apache::Session::File'); in RT_SiteConfig.pm, but I'd really like to know what's happening as well. We've seen a similar issue with our current 3.6.3 install; we use CAS (Central Authentication Service; http://www.ja-sig.org/products/cas/) to handle campus-wide single sign-on and we'll often have RT kick us back out to the CAS login screen and CAS won't be able to re- authenticate us until several login attempts have passed. It's gotten so bad that we've cron'd a RT restart every couple of hours. I'm hoping that 3.8.1 would help, but after hearing your report... On 18-Aug-08, at 18:32 , David Hobley wrote: > All, > > I am just testing the new RT 3.8.1 prior to rolling it out to the > users here. I have configured ExternalAuth to use our LDAP server > (only) and now while I can successfully log in, everytime I click on > anything it takes me back to the login screen. > > I note on the Wiki that Mike talks about RT::Authen::CookieAuth with > regards keeping the session logged in, but I didn't think I should > need this? I thought the base RT maintained logged in status? > > Any pointers as to where I could look to work out what is happening? > > -- > Cheers, > David > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Graham Ballantyne [EMAIL PROTECTED] Institutional, Collaborative & Academic Technologies IT Services Simon Fraser University Burnaby, BC V5A 1S6 p: 778-782-2014 www.sfu.ca/icat -- Cheers, David Hobley IT Manager Creators of Miessence, MiVitality and MiEnviron Phone: +61 (7) 5582 7020 Fax: +61 (7) 5539 6719 USA Fax 1800 840 0827 Email : [EMAIL PROTECTED] Website: www.mionegroup.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
