On Aug 19, 2008, at 10:47 AM, Pedro Bomente Filho wrote: > Hi again, > > I installed RT 3.8.1 and I tried upgrade database from 3.6.1. > > I'm trying upgrade only database, under a new installation. > > Here it didn't work. RT logout on such click. For example, when I > click on ticket, RT logout.
You should send mail to the list, not to me personally. The most common cause of this was people failing to do the mysql 4.0-4.1 upgrade properly. You've not provided enough information to give a diagnosis though. -kevin > > > I don't know why happen it. > > Can anyone help me? > > Thank you, > Pedro Bomente > 2008/8/19 Pedro Bomente Filho <[EMAIL PROTECTED]>: >> 2008/8/19 Kevin Falcone <[EMAIL PROTECTED]>: >>> >>> On Aug 19, 2008, at 9:41 AM, Pedro Bomente Filho wrote: >>> >>>> Hi anyone, >>>> >>>> I have a problem with RT 3.8 new installation and migrating >>>> existing >>>> 3.6.1 database. >>> >>> You don't say what version you're installing, but I assume 3.8.0 >>> Use 3.8.1 instead >> >> I'm sorry, I'm trying to install 3.8.0 >> >>> >>> -kevin >>> >>>> >>>> >>>> I'm gonna tell you my import process: >>>> >>>> I dumped my old db: >>>> >>>> mysqldump --opt --skip-lock-tables --single-transaction >>>> --default-character-set=binary --databases rtdb > rt-backup.sql >>>> >>>> So, I imported on new RT server: >>>> >>>> mysql -u root -p rtdb < rt-import.sql >>>> >>>> and I ran: >>>> >>>> perl sbin/rt-setup-database --dba root --prompt-for-dba-password >>>> --action upgrade >>>> >>>> But it is not working. Here, I got the follow error when I try >>>> access a ticket: >>>> >>>> "Can't locate object method "header_out" via package >>>> "Apache2::RequestRec" at /opt/rt3/share/html/dhandler line 53. " >>>> >>>> Can anyone help me? >>>> >>>> >>>> Regards, >>>> Pedro Bomente >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>>> Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
