Hello all, I searched the list archives (and the RT help/wiki), but was not successful so far. Maybe it is just to obvious?
I want to replace an older ticketing solution - not very nice tool, but with an often needed feature: When an agent replys to a notification for a ticket, this reply is sent to the ticket requestor and added to the ticket as "agent answer" from the trouble ticket system. This feature is needed as our companys blackberry devices are not well capable of handling login tracking for SSL web pages (don't know why) and installing the Opera mini browser seems to be impossible (telco restriction). So the only helpful way is to do these things by mail... Does this work with RT? Which effort would I need to calculate to make it working? Thanks for any help / hint / ... regards, Kai Schmitte -- View this message in context: http://www.nabble.com/Agent-reply-to-customer---initiated-by-mail--tp19069049p19069049.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
