Hello Ruslan, Thanks for the help!
I'll try it - and I have even seen that setting some things can be done with a RT "AddOn". Now I "just" need to set up mail usage for my RT to see it working ;) Thanks again! Kai -- View this message in context: http://www.nabble.com/Agent-reply-to-customer---initiated-by-mail--tp19069049p19107457.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
