Hi there. Scenario:
There is a Dept with a chief and subordinates. All of them are in the AdminCcs. What I want is the tickets once created if not owned by anyone can be taken by any of the members including the dept Chief. But in case the Dept Chief wants some particular subordinate be looking after the issue, assigns the ticket to that particular member. It did happen but the downside is once I activate the 'OwnTicket' right to the subordinates and chief. Even the subordinate is able to change the ownership to some other member of the same group belonging to the same queue. Can I not have something like only the cheif be able to assign the ticket and not the subordinates.
I might have missed somewhere configuring and giving rights to the group/queue/user. But I did not find any such issue. Rights assigned at other places are fine to my knowledge. I am kind of sure that fellow users in here might have had this issue once faced while implementing RT.
Any assistance or directions would be highly appreciated. Regards, Gaurav -- -- Disclaimer: This Email message along with any attachments is intended only for the addressee and may contain confidential and/or privileged information. If you have received this message in error, please notify sender immediately and delete this message from your system. If the reader is not the intended ecipient then any dissemination, distribution or copy of this communication is strictly prohibited. Reasonable precautions have been taken to ensure that this message is virus-free. However, Subisu Cablenet Pvt. Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments.
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