On create you could also generate a Reminder for the ticket which is set to notify the owner in 24 hours.
Gordon Jerrad Pierce wrote: > Hey all, > > Is anyone aware (nothing on wiki or archives that I could see) of an > easy/elegant way to purposefully delay the delivery of OnCreate messages? > We're using RT to accept new clients, but then are syncing the data with > our call center on a nightly basis, so we want to wait until that happens > before notifying the user... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
