Jerrad Pierce wrote: > On Sun, Aug 31, 2008 at 21:36, <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > On create you could also generate a Reminder for the ticket which is set > to notify the owner in 24 hours. > > Perhaps, but my users are far too disinclined to act for that to work.
I don't quite understand: the email message you are sent by a reminder can be exactly the same as the email message you would receive on Ticket creation. Gordon _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
