Greetings. I am running RT 3.8.1 on an Ubuntu server (specs below). I just upgraded from 3.6. Unfortunately, I am a Linux novice - so, my apologies in advance. Here is the situation:
I have 4 queues. I created 2 User Groups. I am a member of the IT Group. I have granted the IT Group every right available. I am also a member of the AdminCC group on the DBA Queue (along with my DBA). Now, when I click on his queue, I get a blank screen - literally an empty Web page. The URL string appears correct in the Address bar, but there is no content on the page. At that point, when I click the Back button, or close the browser and reopen - the screen stays blank as long as anything that begins with my RT URL remains in the address bar. (I do not have a problem browsing to other Web pages, like Google - it's just the RT instance that I can no longer view). I figured out that if I go into FireFox settings (I'm running FF 3, btw) and delete the cookie, I can then go back to my RT instance, log in and continue (as long as I don't go to his queue). Interestingly, he has the same problem if he clicks on the IT queue. We can both view the default "General" queue just fine. I'm really stumped. I just upgraded last night - and I should note that these problems did not exist before then. I struggled to get the update complete (just because I'm such a Linux newbie) - but am extremely excited about the new look/feel. The only other anomoly I noticed is that I'm logging in more than I ever have before - for one example, sometimes if I click on the Configuration Page, I have to login before it takes me there - etc. I never had to do that before. This leads me to believe that these problems are related to authentication, but I have no idea where to begin. Server Info: - Ubuntu: 7.0.4 fiesty - Apache: 2.2.3 - Perl: 5.8.8 - MySQL: 5.0.38-Ubuntu_0ubuntu1-log Ubuntu 7.04 distribution - I have not enabled the GUI and do not intend to do so - When I ran the configuration, I changed the prefix to /opt/rt3.8/ Thanks so much for you time - I sincerely appreciate it! -Chris
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