In my setup my users are sending emails to RT from a machine where their email address isn't valid. It is hard to explain. The corporate email address for my users is not the same as their login and email address on the server where the email is originating. We use Mutt as the client. The emails are sent from inside a program the user is running. It is like this User's login to server: joed email address on that server: [EMAIL PROTECTED] Corporate email is [EMAIL PROTECTED] REPLY-TO [EMAIL PROTECTED]
The user sends the email to RT from the application on the server. Mutt sends the email to RT and RT takes it and processes it. It correctly adds the ticket to the proper Queue but it then sends the reply back to the From address not the REPLY-TO address. This reply is then refused by the local server. Is there a way to have RT use the REPLY-TO field for replies instead of the From field? Or is the REPLY-TO field not set in all email clients? I hope I gave enough info. TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
