On Sep 8, 2008, at 2:27 PM, John BORIS wrote:
In my setup my users are sending emails to RT from a machine where
their
email address isn't valid. It is hard to explain. The corporate email
address for my users is not the same as their login and email
address on
the server where the email is originating. We use Mutt as the client.
The emails are sent from inside a program the user is running.
It is like this
User's login to server: joed
email address on that server: [EMAIL PROTECTED]
Corporate email is [EMAIL PROTECTED]
REPLY-TO [EMAIL PROTECTED]
The user sends the email to RT from the application on the server.
Mutt
sends the email to RT and RT takes it and processes it. It correctly
adds the ticket to the proper Queue but it then sends the reply back
to
the From address not the REPLY-TO address. This reply is then
refused by
the local server.
John,
I _think_ the right place to be fixing this is in the MTA on your
localserver.
You might want to be looking for a 'masquerade' setting.
Failing that, you might want to get mutt to write out a different
'From' header.
I do that using the following code in my .muttrc:
my_hdr From: Jesse Vincent <[EMAIL PROTECTED]>
Is there a way to have RT use the REPLY-TO field for replies instead
of
the From field? Or is the REPLY-TO field not set in all email clients?
As I read RT's code, we're already preferring the Reply-To over the
from, actually.
-jesse
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