Todd, I'm not On Sep 8, 2008, at 12:29 PM, Todd L Miller wrote:
> I'm using RT to do ticket-tracking for software development. I > would like to use RT to the answer the question "What can I work on > now?". > I'd been using a search that checked for existing dependencies, but RT > doesn't appear to distinguish between resovled and unresolved > dependencies. I saw some 'scrips' online that could work around this > using the 'stalled' status, but they were incomplete (a ticket needs > to > become stalled if it gains a dependency), and it's not clear that > it's a > good idea to run them for everybody else (using the same RT > installation > for normal ticket tracking), or if it's possible to restrict them to a > particular queue. I also saw a suggestion about a "custom search > module." > I rather suspect this is what I actually want to do -- add > "UnresolvedDependencies" to ticket SQL -- but I can't find > documentation > on it anywhere. Do I need to buy the book? Thanks. > It looks like the cleanest way to do this would be to write a custom search that calls $Ticket->HasUnresolvedDependencies() for each item in the collection's results. This is something we've done significantly differently in Hiveminder and I totally understand why you want it, but I'm not sure there's a clean and simple way to get it today. -jesse > - Todd Miller > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
