I'm using RT to do ticket-tracking for software development. I would like to use RT to the answer the question "What can I work on now?". I'd been using a search that checked for existing dependencies, but RT doesn't appear to distinguish between resovled and unresolved dependencies. I saw some 'scrips' online that could work around this using the 'stalled' status, but they were incomplete (a ticket needs to become stalled if it gains a dependency), and it's not clear that it's a good idea to run them for everybody else (using the same RT installation for normal ticket tracking), or if it's possible to restrict them to a particular queue. I also saw a suggestion about a "custom search module." I rather suspect this is what I actually want to do -- add "UnresolvedDependencies" to ticket SQL -- but I can't find documentation on it anywhere. Do I need to buy the book? Thanks.
- Todd Miller _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
