I figure out the problem. even though I had copied my rt3 install to /var/www/html from /opt (even though it seemed to want me to put it on opt) it was still using files from /opt/rt3
my httpd.conf points to /var/www/html/rt3 but for some reason it's looking for the files in /opt/rt3 *shrug* must be a setting somewhere that I missed. Thanks for the help/feedback. On Mon, Sep 8, 2008 at 5:54 PM, Montana Quiring <[EMAIL PROTECTED]> wrote: > hmmm.. > If I go into: share/html/SelfService > and rename the Create.html file > then delte the cache, and restart apache > I am still able to get to the self service - create a ticket page > this is strange. *sigh* > > > On Mon, Sep 8, 2008 at 5:47 PM, Montana Quiring <[EMAIL PROTECTED]> wrote: >> Sorry, those were things I tried too. expect the seond one I guess, I >> was just empting out the obj dir, but I have since done what you >> said... but it hasn't helped. >> >> I'm still not seeing my changes. >> >> I'm wondering if I messed up something in the install and the html >> files that I think I should be editing aren't the one's it's using. >> >> Any other advice? >> >> -Montana >> >> On Mon, Sep 8, 2008 at 5:29 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote: >>> For testing, turn on RT's $DevelMode. That will turn off the cache you're >>> hitting. >>> >>> For run-time changes in production, rm var/mason_data and restart apache. >>> >>> On Sep 8, 2008, at 6:13 PM, Montana Quiring wrote: >>> >>>> thanks for the reply. >>>> My list of things that I tried is pretty long, so I don't blame you >>>> for missing it. >>>> >>>> Any other suggestions, please? >>>> >>>> >>>> On Mon, Sep 8, 2008 at 5:10 PM, Micah Gersten <[EMAIL PROTECTED]> wrote: >>>>> >>>>> You have to restart Apache. >>>>> >>>>> Thank you, >>>>> Micah Gersten >>>>> onShore Networks >>>>> Internal Developer >>>>> http://www.onshore.com >>>>> >>>>> >>>>> >>>>> Antikx wrote: >>>>>> >>>>>> Hello, >>>>>> First off...I'm really enjoying RT. It's a great product. >>>>>> >>>>>> I'm trying to customize the SelfServe/Create.html page so that it >>>>>> doesn't >>>>>> display the "Requester", "CC" and "Attach file" fields. >>>>>> I've created the dir SelfServe in local/html >>>>>> ...and copied the Create.html from share/html/SelfServe >>>>>> When I edit that file the updates do not show up. >>>>>> When I edit share/html/SelfServeCreate.html the updates do not show up. >>>>>> After I restart apache the updates do not show up. >>>>>> After I clean out the var/mason_data/obj/ folder the updates do not show >>>>>> up. >>>>>> When I hold down shift and click refresh on my browser (to grab a >>>>>> non--cached page), the updates do not show up. >>>>>> When I try a different browser, the updates do not show up. >>>>>> When I set develmode to 1, the updates do not show up. >>>>>> >>>>>> I guess what I'm trying to say is... the updates do not show up no >>>>>> matter >>>>>> what I do. :) >>>>>> >>>>>> Any suggestions please? >>>>>> I'm trying to put the selfserve page into production ASAP, so your help >>>>>> would be greatly appreciated. >>>>>> >>>>>> >>>>> >>>> >>>> >>>> >>>> -- >>>> -Montana >>>> >>>> My Netvibes page: >>>> http://www.netvibes.com/antikx#About_Montana >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >> >> >> >> -- >> -Montana >> >> My Netvibes page: >> http://www.netvibes.com/antikx#About_Montana >> > > > > -- > -Montana > > My Netvibes page: > http://www.netvibes.com/antikx#About_Montana > -- -Montana My Netvibes page: http://www.netvibes.com/antikx#About_Montana _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
