>From the "RT Essentials" book, we find that in CachedGroupMembers:
id == any incremental value
GroupId == requestor group id
MemberId == MemberId in question (requestor)
Via == usually equal to the CachedGroupMembers id
ImmediateParentId == requestor group id
Disabled == 0
I'm going to work from the values in Ticket #1 (see previous message).
insert into CachedGroupMembers values ('', '52', '34', '', '52', '0');
** And Voila! ** The requestor appears in the regular Search as
expected, and is searchable by requestor in Query Builder.
And here is what it looks like in the end:
mysql> select * from CachedGroupMembers where GroupId='52' and
MemberId='34' and ImmediateParentId='52';
+-------+---------+----------+------+-------------------+----------+
| id | GroupId | MemberId | Via | ImmediateParentId | Disabled |
+-------+---------+----------+------+-------------------+----------+
| 81550 | 52 | 34 | 0 | 52 | 0 |
+-------+---------+----------+------+-------------------+----------+
Should the Disabled status be pulled from Principals? (select Disabled
from Principals where id = '34')
Any opinions on making these modifications is appreciated.
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